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Technical Support Engineer

Company: Varonis

We’re constantly on the hunt for talented individuals who are passionate about software security and are excited to take on the challenge to help customers prevent data breaches and protect against cyberattacks. To explore more of our company culture, check us out on Instagram @VaronisLife or https://www.varonis.com/company/varonis-life/

Description:

Support Engineer is responsible for providing high-quality technical support for Varonis customers worldwide. Ensuring customer satisfaction by troubleshooting and quickly resolving elevated technical concerns and questions

Responsibilities/Duties:

• Monitor and respond to client inquiries and support requests via phone or email • Support the company's products on customer’s systems remotely. Provide timely communication to clients in response to questions and/or reported issues. • Assist field sales persons and partners with products related problems. • Assist with the installation, configuration and upgrade of the products. • Provide excellent customer service and professionalism to a wide range of customers • Troubleshoot and fix issues related to the customer's environment • Escalate to and work with higher tiers when required until the issue is resolved. Escalate reported issues in a timely fashion according to our documented escalation procedures. • Follow standard processes and procedures.

Requirements:

• Excellent communication skills • Excellent troubleshooting and analytical skills • Ability to handle clients professionally during all interfaces • Strong written and verbal communication skills. • Ability to work well under pressure while maintaining a professional demeanor. • Ability to multitask. • Must have outstanding customer service skills and a dedication to the customer service experience.

Application Deadline:

31/May/2018

How To Apply:

Email CV to support-careers@varonis.com with "Cork TSE T1 – [name]" in the subject line

Contact Details:

Chris Barnes

Wellington Road Montenotte Cork

0212063651 https://www.varonis.com/company/varonis-life/