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FAQs

Below are some frequently asked questions about our service.

 

 

Is it confidential?

Yes. It is a professional and confidential service bound by the code of practice and ethics of IACP (Irish Association of Counselling and Psychotherapy). The relationship between you and your counsellor is confidential. What you say to your counsellor is not disclosed to anyone outside the Counselling Service, except in certain cases if your counsellor is concerned that you may be at risk of harm to yourself or that a third party is at risk of harm. In such circumstances your counsellor would make every effort to discuss the situation with you and involve you in the disclosure process.

Will my lecturers know my details if I am referred to Counselling?

Your lecturer/class coordinator may contact us to enquire about your attendance at counselling. However, no information regarding the content of your sessions will be disclosed to the referrer or to any other member of the college staff without your explicit permission. Should you wish your counsellor to liaise on your behalf with college staff, then this can be arranged. 

Where are my records kept and for how long?

Counsellors are professionally obliged to keep records of counselling sessions. Files are securely held for a period of eight years and are then destroyed. You may ask your counsellor if you wish to see your file.

How long is a session?

Each session lasts for approx. 45 - 60 minutes

How many sessions can I have?

Students are offered six sessions. Missed sessions count, so please let us know as soon as possible if you are unable to keep an appointment so that the appointment can be offered to another student.

What do I do if I am concerned about a friend?

Make an appointment to speak with one of the counsellors to discuss your concerns and your options. You may encourage you friend to come to counselling however he/she will need to make the appointment.

What is the waiting time?

We strive to meet students within a few days of receiving a request for counselling. During busy times the waiting time for appointments can increase. You are advised to book appointments as soon as you can.