MTU Student Ombudsman

Munster Technological University

MTU provides the services of a student ombudsman to advise and assist students in relation to grievances concerning modules and programmes, research, student services and facilities.

The service is impartial and confidential and seeks to resolve issues in an informal manner in the first instance.

 

Where can I find more information about the MTU Ombudsman Service?

The service is part of the MTU Student Grievance Policy and Procedures and is complementary to a range of other existing services. The ombudsman may refer relevant issues for resolution by those services as appropriate.

 

When should you contact the Ombudsman?

The University firstly encourages students to engage in a cooperative manner with their lecturers, supervisors and the Academic Administration and Student Affairs Manager to address any issues of concern in a meaningful and timely manner. If you are unsatisfied with the outcome of this approach, you can contact the ombudsman for further advice.

 

How do you contact the Ombudsman?

The current Ombudsman is John Walsh. You can email John at student.ombudsman@mtu.ie or phone 021 4335394 (Cork campuses) or 066 7145654 (Kerry campuses) with any enquiries or to arrange an appointment.

 

What if you are unsatisfied with the University’s internal complaint policies and procedures?

If you are unsatisfied with the University’s internal processes for dealing with your complaint, you can contact the National Ombudsman or the Ombudsman for children, as appropriate.

Further information in relation to the National Ombudsman and complaints about education services can be found at: National Ombudsman Information Leaflet

 

National Ombudsman Contact Details:

Address: 6 Earlsfort Terrace, Dublin 2, D02 W773.

Phone: 01 639 5600 Web Site: Ombudsman

 

National Ombudsman for Children Contact Details:

Address: Millennium House, First Floor, 52-56 Great Strand Street, Dublin 1, DO1 F5P8.

Phone: 01 8656800 Web Site: Ombudsman for Children Office 

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