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Office 365 Student FAQs

  1. What is Microsoft Office Pro Plus Education?
  2. Has CIT decided to move away from Google Apps?
  3. Can I install Office if there is already a version running on my personal PC or Mac?
  4. What is included with MS Office ProPlus subscription licence?
  5. How many machines/devices can I run this subscription on?
  6. When I log in, I get a message "You don't have a license to use Office 365 with the user ID assigned to you by your work or school"
  7. What level of support can I expect with Office 365 Education?
  8. For how long can I use Office 365 Education?
  9. What are the eligibility requirements for Office 365 Education?
  10. I’ve tried logging in but it won’t accept my password.
  11. I tried to use Office Online but got a message "Sorry, we couldn't create your new document"
  12. I can't install Office 2016 on to my Mac

  1. What is Microsoft Office Pro Plus Education?

    Microsoft Office 365 Education is being provided by Microsoft to allow students use a fully-functional document editing suite on their own personal devices. Users may download the office suite onto 5 separate personal devices.

  2. Has CIT decided to move away from Google Apps?

    No, CIT is continuing to use Google Apps for its myCIT email and calendar services in addition to the other Google apps provided (e.g. Drive, Search, Slides, etc).

  3. Can I install Office if there is already a version running on my personal PC or Mac?

    If you already have what Microsoft call an "installer edition" of Office on your computer, you might not be able to install Office 365. The only workaround currently suggested by Microsoft is to uninstall the existing Office software from your computer and to try the Office 365 installation again. Please ensure you have a backup of your data and have an original copy of your existing Microsoft product before attempting to uninstall it.

  4. What is included with MS Office ProPlus subscription licence?

    • Office 365 ProPlus for PC
    • Office 365 ProPlus for Mac
    • Office Mobile for iPhone
    • Office Mobile for Android

  5. How many machines/devices can I run this subscription on?

    Each subscription licence allows you to run Office on up to five machines being Mac or PC. You can also run Office Mobile for Android or Office Mobile for iPhone on up to 5 mobile devices.

  6. When I log in, I get a message "You don't have a license to use Office 365 with the user ID assigned to you by your work or school"

    You may have logged into Office 365 through the sign-in option at the top-right of the screen without going through the registration process.
    Go to http://office.com/GetOffice365 and click on "Get Started". Follow the on-screen instructions to log back into Office 365.

  7. What level of support can I expect with Office 365 Education?

    IT Services will take responsibility for ensuring that staff or students can connect to Office 365 Education platform using their CIT email address. At present, IT Services are not in a position to provide support on the installation or use of any of the services provided under the Office 365 platform.

    As this is an offer for personal devices, and staff and students can decide to avail of it if they wish, no formal IT support can be provided by CIT.

    We would strongly recommend you ensure your device has the latest updates and is running a current up to date web browser. It is also advisable to make a backup of any valuable data before starting to install the Office suite. IT Services cannot take responsibility for any loss of data arising from use of Office 365. However, Microsoft has provided a number of web-based resources which you can avail of free of charge.

  8. For how long can I use Office 365 Education?

    Your MS Office subscription is valid throughout your enrolment with CIT and ends upon graduation. You may enrol into other consumer or commercial offers available. Prior to graduation, you should make sure to transfer all your files from your OneDrive to a personal OneDrive or another storage area At expiration, the Office applications enter a reduced-functionality mode, which means documents can be viewed but it isn't possible to edit or create new documents. In addition, online services associated with the school email address, for example Office Online and OneDrive, will no longer work.

  9. What are the eligibility requirements for Office 365 Education?

    Students must have an “active” status on the CIT enrolment system.
    Students must be registered as current enrolled students of Cork Institute of Technology.
    Due to Microsoft licensing rules, CIT are not permitted to offer these benefits to Alumni students.

  10. I’ve tried logging in but it won’t accept my password.

    Check to make sure you are using the correct password by logging in to your myCIT Google Apps account via the main student portal http://mycit.ie

    If that doesn’t work, then you might need to have your password reset. You can do this online at http://web4.cit.ie or contact the IT Servicedesk via http://servicedesk.cit.ie or via telephone 021 4335050.

  11. I tried to use Office Online but got a message "Sorry, we couldn't create your new document"

    This can be resolved by selecting "OneDrive" from the Office 365 home page. This will assign on-line storage to your account where you can save your on-line documents.

  12. I can't install Office 2016 on to my Mac

    Office 2016 for Mac will only install onto Macs running OS 10.10 or higher. Devices running older versions will only be allowed download Office 2011 for Mac. Therefore, the recommended workaround is to upgrade your personal Mac device to OS 10.10 or higher through the App Store.