Frequently Asked Questions





Using the Computers

I can’t log in to the computers in CIT, what do I need to do?

To log on, you will need your Campus Account details. Your username is your student ID (e.g. R00012345) and your password is your single sign-on password. Once logged on, you can then change your password by pressing Ctrl + Alt + Delete and clicking the Change Password button. If you have forgotten your login password, it can be changed on presentation of your student card at the Service Desk, which is located in Open Access in the Library building.

How do I log off the computers?

To log off, click the Start button at the bottom left-hand corner of the screen and choose Log Off from the menu.

How do I report a technical fault?

In the event of network access failure, the user should report the fault to the IT Service Desk located in the IT Building either in person, by phone on 021 4335050, or by email to For IT Services to deal with any issue, a detailed and accurate description of the failure is required. The IT Service Desk responds to a wide range of computer-related queries.

All problems are regarded as important and will receive a swift response appropriate to the level of criticality to the business of the Institute. IT Services will take all measures, commensurate with the available resources, to maintain the reliable transportation of information to and from all systems connected to the Campus Network.

Where can I find PCs I can use to access the Internet?

PCs are available in the Open Access lab, situated in the library building, and in the Library. Your department may also have computers available for you to use.

How can I store my work?

Work can be stored in a number of ways: it can be saved to your H drive, saved to a portable device such as a USB key, or uploaded to your CIT Google Documents account. It is recommended that all staff and students save copies of important files on a number of devices and to more than one place.

Can I install software on these PCs?

No, users cannot install software onto the computers, nor can they remove it.


I can’t log in to my MyCIT email account, what should I do?

If you're having trouble logging into your email, click on Can't access your account? under the login box. We also advice that you double-check the following:

  1. Ensure that you are typing in your student ID number as your User ID (e.g. R00012345).
  2. Ensure that you are typing in your password correctly (check that Caps Lock is not on and make sure you are not using a keyboard that reverses special characters such as " and @).
  3. Ensure you are on the correct domain, Student-CIT.

Can I access my MyCIT account outside of the college campus?

Yes, if you have access to the Internet, you have access to your MyCIT email account. Just log in as normal through the site.

My inbox is nearly full, how do I get more space?

If you run out of storage space, Google offer extra storage at a price. To find out more about this, please click here.

However, we recommend deleting old emails in your account to clear out some space instead, especially those with large attachments. 7GB of space is a lot and most users will find it very hard to fill.

My friend’s emails are being marked as spam, what do I do?

If you find a message wrongly classified as spam, you can unmark the message. Just select the message and click the Not Spam button that appears at the top and bottom of your list of messages. Unmarking a message will automatically move it to your inbox. If you find that some senders' messages are consistently being mislabelled as spam, you can prevent this by adding their email addresses to your Contacts list. Gmail will deliver messages from members of your Contacts list to your inbox.


I’m locked out of my account, what do I do?

If your account is locked, please Contact Us with your name and student number and we can unlock your account or reset your password.

How do I change my password?

If you are using the computers on campus, press Ctrl + Alt + Delete and click the Change Password button. Or else log onto Web for student


How do I get wireless on my device?

Please click here to download eduroam for the wireless network.

Where on campus can I get access to the wireless network?

There are a number of wireless hotspots located throughout the main Bishopstown campus, such as CIT Library, the main canteen, the IT building, the student centre, and the Tourism and Hospitality building. Wireless is also available in Crawford College of Art and Design, Cork School of Music, and National Maritime College of Ireland.


I’m not able to access one of my classes on Blackboard – it no longer appears in my list of modules.

Blackboard is linked to the student record system (Banner) so any modules you are enrolled against in Banner will be automatically available in Blackboard. As such, there is no setup procedure. The script between both systems runs every night.

This means that if modules are not displayed in Blackboard, it is because you are not registered against that module. To rectify this, you should contact the Admissions Office at the front of the college. Once you are enrolled in the student record system, your information will come across to Blackboard and you should have access to your module.

Printing and Photocopying

I sent a document to the printer, where can I collect it?

Printers are available in the Open Access lab, in the Library, and at print stations around the college.

I sent a document to the printer but nothing is showing up when I swipe my card.

Depending on the file size of the document or image, it may take several minutes to appear at the print station. Please wait a few minutes and try again. We also recommend that you ensure you are correctly logged into the computer as yourself, and not another user. If you sent the document to the printer using another user's account, it will not be associated with your account and therefore will not show up when you swipe your card. If, after trying these tips, your document is still not showing up at the printer, please contact the Service Desk in the IT Building.

How much does it cost to print?

  • Black and white A4: 5c per sheet
  • Black and white A3: 15c per sheet
  • Colour A4: 15c per sheet
  • Colour A3: 30c per sheet

All printing is single-sided.

How do I put money on my card to print?

You can do this online or in the shops or restaurants around the college campus.


My laptop isn’t working, what can I do?

The CIT Service Desk does not repair student laptops or devices. We recommend that you take it to an approved professional who will be able to assist you with your issue.

What do I do if I have a corrupt removable media device?

First, go to My Computer. Find your removable disc and copy all your documentation from the media device to your C or D drive. Once this is complete, return to your My Computer screen, right click on the device and go to Format.

To correctly format the removable device enter the Volume Label. IT Services recommend that you enter your mobile number here, as this way, if you lose your removable disc, whoever finds it will be able to contact you directly.

Click Quick Format. N.B.: Once this step is completed any information on the disc will be erased and the disc will be reset back to factory settings.

Please note that is extremely important that removable media are correctly and safely removed from your computer.


Who do I contact if I’m having trouble?

If you are having difficulties, please come and visit us in the Open Access lab in the library building. Alternatively you can call us on 021 4335050 or email us at