14 November, 2013

ATTN: Students/Staff who have paid a deposit with Charlie in the Nexus shop on the Microsoft Surface Tablet Offer

What has caused the delays with the shipment?

We have been in contact with Microsoft and expressed our frustration and disappointment with the delays we are currently experiencing. Microsoft have apologised profusely and indicated that the level of interest across Europe has been significantly higher than anyone expected. As the level of interest has been so high, Microsoft have struggled to fulfil the orders as quickly as we were led to believe. Also, the peripherals (type cover and touch cover) have caused some delay as these were not ready. So as not to cause any confusion, Microsoft have waited until all of the parts were ready to ship.

When do we expect to start receiving shipments?

Microsoft have committed to prioritising the CIT order above all other large orders received. They have also committed to commence shipping the order no later than Monday Nov 25th with all orders fully shipped to us by Dec 6th. 

• If you are unhappy with the delay you may speak to Charlie in the shop to get your deposit back.